Customer satisfaction

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A shopper purchasing online with a credit card

E-Commerce Fraud and You: What to Watch in 2021

Consumer trends continue to shift strongly toward e-Commerce, growing 44% year-over-year and representing 21.3% of total retail sales in 2020. Per McKinsey, online retail grew

by Lee Vance

Packing up an e-Commerce retail return in a parcel box

3 Keys to Successful E-Commerce Returns Management

E-Commerce accelerated and evolved last year, growing 44%. Online sales currently account for more than one in every five transactions, and online spending represented

by Nick Curattalo