GEODIS MyParcel

A “Tax and Duty” calculator provides the total landed cost to the buyer (from your eCommerce platform). It clearly provides the shipping fee, taxes and duties for a specific sales order. In general, duties and taxes are determined based on the product type, its value, country of origin and the final country of destination.

Depending on the country, other terms could be used to refer to “tax”. For example, in the EU “tax” is referred to as VAT – Value Added Tax. 

The incoterm of the solution is DDP (Delivery Duty Paid).

GEODIS provides two options to calculate Taxes and Duties –

• Before check-out - In this case the shipping fee, Duties and Taxes are displayed before the buyer completes the transaction.
• After check-out – If your eCommerce platform does not have the flexibility to display Tax and Duty before checkout.

In both cases, Tax and Duties are to be calculated before the parcel leaves the origin country and the incoterm of the transaction will be DDP.

70 lbs.

Currently, the maximum parcel value allowed is $2499.

The majority of delivery locations are covered in 4-6 business days. Deliveries to remote locations in destination countries may take longer than 6 days. A list of remote locations is provided in the Service Guide.

Yes, we do. It is, however, recommended that you provide the consignee’s email ID & mobile telephone number for us to contact the consignee in case of requiring reconfirmation at the time of delivery.

We pick up parcels every working day, Monday through Friday, at the agreed pick up time, excluding national and regional holidays.

The cut-off time for pick up is 4:00 pm (16:00) local time. This time can be negotiated depending on the volume and location.

No! Once your parcels arrive at the GEODIS Origin Gateway, we immediately process your parcels upon arrival, then coordinate the exportation the same day or the next business day.

Yes! We can discuss your drop off plan and agree to a schedule in advance to provide support as needed.

This solution is not a postal solution. We work toward providing an excellent delivery experience to the buyer and select the best final mile service provider in the destination country.

Yes, we do provide a flexible delivery solution. The flexibility changes based on the destination country’s delivery practices. Normally, the buyer gets a pre-alert and option to change the date and time of delivery. After the first delivery attempt, the buyer can pick up parcels from a nearby location.

Yes! GEODIS firmly believes in providing an excellent delivery experience, and end to end tracking visibility is a crucial part of that experience. GEODIS will update the status of the parcel for key events until it is delivered to the buyer in the destination country.

We provide multiple options to the shippers to update the tracking information which in turn can be used by the shippers as additional touch points with the buyers.

Yes! GEODIS can send alerts to the buyer about the parcel status. Please ensure email address and mobile contacts are provided for this to be effective.

GEODIS has an e-Commerce customs solution in the EU and Canada to provide express import clearance.

We maintain a list of prohibited items and restricted goods. Kindly refer the Service Guide for details.

Yes. Kindly refer the Service Guide for details.

The buyer will be the importer of record. As a part of online order completion, the buyer agrees to be the importer of records (IOR). The shipper needs to take adequate care to store data and details noting that the buyer has agreed to be the IOR. Customs at the destination can demand the evidence of the buyer agreeing to be the IOR on the shipper’s eCommerce platform at the time of checkout.

POA stands for Power of Attorney. POA is given by a buyer to the seller at the time of completion of an online cross-border order. The POA empowers the seller to appoint a 3rd party, a customs broker, to act on behalf of the buyer at the destination. If demanded by the customs agencies, the shipper should be able to provide the evidence of providing this POA.

Yes, this is an end to end service and includes pick-up service.

Yes, this is an all-inclusive service. There could be more fees for additional services and/or accessorial operations, but those fees would be declared in advance at the time of contract signing. For additional details, kindly refer the Service Guide.

The fuel component of the shipping fee is variable and is revised once a month depending on changes in fuel prices as published by the US Department of Energy under the US Gulf Coast Index.

If a parcel is not accepted by the buyer, GEODIS provides return options depending on the agreed contract with the shipper –

• A parcel can be replenished locally if the shipper selects this option
• A parcel can be liquidated in the destination country or region.
• A parcel can be returned to the shipping location in the US.

Return service is an additional fee based on the contractual rate.

If a buyer wants to return a parcel after accepting it, the shipper needs to initiate the return process and based on business rules, GEODIS can provide the return shipping label. Once the buyer ships the parcel, the return journey will end as per the return options provided in the last section.

GEODIS will provide a parcel level invoice on a weekly basis to be paid as per the agreed payment terms.

Yes! GEODIS prides itself in providing superior customer service around the clock. We have Americas and Europe based resources to answer your questions both via email and phone.